Bert was still behind the front desk. His colleague PC Neil should be here instead but had been badgered to death by his tiny herd of children to take them to a Punch and Judy show, so he had begged Bert to switch to keep the peace.  That is why I'll never have kids.. Bert thought to himself.

The new arrival was well to do and obviously in distress.

"Are you alright, Madam?" Bert asked the new arrival, concerned.  Before she could answer, Bert stepped out from behind the counter "Why do ye have a seat and tell me what's happened."